What services do you provide?
We specialise in tailor-made executive car transfers and private chauffeuring services for corporate, VIP and private clients in Ireland—24 hours a day, 365 days a year.
Are you regulated and licensed?
We are regulated by the National Transport Authority (NTA) in Ireland and all our drivers hold current Public Service Vehicle (PSV) licences. We are fully insured and we maintain a relationship with An Garda Síochána (the police) to ensure the safety and security of our clients.
How do we find our driver after our flight arrival?
Your driver will meet you at the exit from the customs hall inside the airport terminal. They will hold a sign board with your name on it.
What happens if our flight is delayed?
We constantly monitor flight arrival times. So regardless of whether your flight arrives early or late, your driver will be waiting for you. If you do not appear after your flight has landed, they will wait for 60 minutes before making enquiries with customer service, the airline, customs or immigration. Only when they have exhausted all lines of enquiry will they leave the airport. If you are delayed in customs or the baggage area for more than 60 minutes after arrival, simply call our office on +353 86 62 55 555 to ensure your driver waits for you. Depending on the length of your delay, there may be an additional charge.
What happens if we aren’t ready or on time at our collection point?
We know you might sometimes be delayed at your collection point and not ready to travel at the time you have booked. We are happy to wait for you. Depending on the length of your delay, there may be an additional charge.
What happens if our requirements change en route?
We understand that travel arrangements can change, even when you are already in one of our cars. We are happy to accommodate any changes you need to make to your journey. These changes may incur an additional charge.
Are your drivers trained in first aid?
All of our drivers have first aid training. We also have qualified paramedics in our drivers’ pool. In addition, many of our drivers have a law enforcement and Defence Forces background. All of our drivers are members of the National Chauffeur Drivers Association.
What methods of payment do you accept?
Payment can be made in advance or on the day of your transfer. We accept all credit cards. We can accept cash with prior agreement.
What is your cancellation policy?
If you cancel your transfer by email or phone more than 24 hours before your pick-up time, there is no charge. We charge for cancellations with less than 24 hours’ notice.